Frequently Asked Questions
Who are these trips for?
Active adventurers who want to get outside their comfort zones and have an EPIC experience with new friends. The majority of our travelers are listeners of JUMP podcast who are ready to make their dream leap a reality!
What ages are your travelers?
A big question with a big answer! We’ve had travelers from age 21 to 66 on our trips – age is just a number. The median age on trips is about 35, and most of our travelers are in their 30s and 40s. If you’re over 18 and can handle the physical requirement (most of our trips are pretty physically demanding), you’re in the right age group!
I’m nervous about traveling with a group, how is it?
90% of our travelers say that the group itself was the highlight of their trip. The HIGHLIGHT! As in, we see glaciers, climb mountains, kayak fjords, hike and bike entire circuits, and even amidst all of that, YOU are one of the best parts of the trip. In a nutshell, y’all are RAD. Check out our testimonials for further proof! Also, whatever you do, don’t miss episode 160 of the podcast.
I’m nervous about traveling solo, is it okay to come solo?
We LOVE solo travelers! Most of our participants show up solo and leave with a whole group of new friends. Solo experiences open you up to opportunity like nothing else. Have courage, show up FOR yourself AND by yourself if you want to!
What level of physical fitness do I need to have for a JUMP adventure?
Our trips are very active. The level and difficulty of activity depends on the trip, and you can find specific physical fitness information on each trip page. We always recommend training hikes, bikes, runs, and whatever you can do to help yourself feel your best on the trail every day and recover quickly every night.
Do you have any spots left for [insert adventure here]?
The best way to find out if there are spots left for our adventures is to go directly to that trip’s webpage – if you can still book it, there are still spots left. Sometimes the number of spots left is also listed directly on the page next to the BOOK NOW button, and other times it will be listed as SOLD OUT with a waiting list.
What if I want to go to Patagonia but can’t make the group dates, can you recommend a tour operator who can help me set up my own trip?
Absolutely! Contact us for a list of trusted operators.
Do you lead trips to Patagonia every year?
Let’s put it this way, our 2019 Patagonia travelers were *incredibly* grateful that they pulled the trigger in 2019 and didn’t “wait until next year…” (cue sad trombone). While we certainly hope to lead trips to Patagonia every year, nothing is certain. Forget “someday” and JUMP while you can.
What if I have to cancel a trip?
Please review our Booking Terms & Conditions before booking any trip with us.
We highly recommend purchasing trip cancellation and trip interruption insurance. You should also consider adding Cancel For Any Reason (CFAR) coverage which offers you maximum flexibility. If you’re a nervous traveler, have misgivings about an upcoming trip, or have a schedule that’s liable to change prior to departure, then it’s a good idea to consider adding this kind of coverage to your travel insurance policy.
What about Covid/[Current Scary Thing]?
We closely monitor the rules and regulations in our destinations and keep all of our registered participants informed via email of any changes or updates. You can always check these links to see what’s happening in any country at any given time. Please review our Booking Terms & Conditions for more information.
How do I pack for [insert adventure here]?
If we have a packing list for the adventure you are registered for, we will make sure you get it. Otherwise, we think this general carry-on packing list is a good place to start.
Where do I buy travel insurance?
Check out this helpful blog post about What You Need to Know About Travel Insurance.
What visas/documents/vaccines do I need to get into [insert cool destination here]?
Do Not Pass Go, Do Not Collect $200, Go straight to the official source! Always (always) check, double check, and triple check your destination entry requirements before you go on the country-specific list from travel.state.gov.
Check recommended and required vaccines for your destination on the country-specific list from cdc.gov. Do not bother asking or trusting anyone else, as these two websites are the official word on these matters for US citizens. If you hail from a country other than the US – check your own travel department’s website (start by searching for your country’s embassy within your destination country – that’s where your requirements will be listed).
Read and bookmark this resourceful article for more information.
“I want to go to [insert cool destination here], can you plan that for me?”
If you have a group, chances are good we can help! On an individual planning basis, this is not a service we offer at this time. The only trips we plan are the one you see on this website. However, we are very well-connected and may be able to introduce you to a trusted operator or travel agent with expertise in your desired region, especially the regions where we run our trips, and especially if you have a group you want to travel with. Contact us to see who we know!
Do you do any women-only trips?
While the majority of our adventures are open to everyone, we have led some special programs just for women in the past and hope to do so again in the future.
When is the next women’s program?
We were thwarted in 2020 and have yet to set new dates for another women’s adventure, please stand by! (And make sure you are on our email list!)
Still have questions not answered on this site? Feel free to email email@example.com for help.